I had it on my Outlook calendar this morning: Download New Mraz!
But our appointment came and went, and I had no download. The site wasn’t working, no link was available, it was all going about as smoothly as, well, as the first download. I saw that it was available on iTunes, but I couldn’t bring myself to buy something I had already paid for. I decided that Jason’s crack team would get it all sorted as soon as possible.
I came back from an afternoon meeting and saw the email:
We Dance. Digital Download Now Available.
Due to technical difficulties, the download version of Jason Mraz’s We Dance. EP was not available earlier today. All technical difficulties have passed and the download is available. Please visit the Jason Mraz store here (http://jasonmraz.shop.musictoday.com), log in to your account and click “my downloads” to pick up the music you ordered. If you have further difficulty, please contact Customer Service at email@example.com or 1-877-MUSIC77.
Thank you for pre-ordering. We apologize for any inconvenience this may have caused.
This e-mail was sent by: Musictoday, LLC. 5391 Three Notched Rd, Crozet, VA 22932.
And yet, when I went to download it, I got this:
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.IndexOutOfRangeException: Index was outside the bounds of the array.
Server Error in ‘/bigriver’ Application.
Index was outside the bounds of the array.
Plus a lot of gobbledygook that I won’t make you look at.
I’ll wait an hour then try again. I hope it all gets worked out in time for next month’s download.
Update: I was able to download the files about an hour after this. Not sure if that was because something got fixed, or if it was because I gave up on the link I had in the email confirmation and logged in to the site directly, accessing the download from my account/order history. Maybe the fact that I’m spending time wondering about that means I’ve spent too much time with engineers and discussing user experience issues. The point is, download is working. Go and get it.